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PARTS

·         custom-pc FIRMLY STANDS BEHIND ALL THE SYSTEMS WE BUILD. TO ENSURE MAXIMUM LIFE OUT OF YOUR NEW SYSTEM WE INSTALL SYSTEM INTEGRITY TABS. THESE TABS ARE NOT TO BE REMOVED FOR ANY REASON. REMOVAL OR BREAKAGE OF SUCH TABS VOIDS OUR WARRANTY.

·         ITEMS PURCHASED FROM CUSTOM-PC, AND INSTALLED BY CUSTOM-PC, INCLUDE A 30 DAY LABOR WARRANTY.

·         OUR warranties ARE made only to the purchaser whose name appears on the original invoice, is non-transferable, and is void if resold.

·         Service by any OTHER COMPANY OR PERSON voids any AND ALL warranties.

·         ANY UNDER WARRANTY RETURNS THAT ARE FOUND TO BE caused through service by a non-approved technician, CUSTOMER agrees to pay custom-pc Computer Repair $69.00 per hour for such repairs.

·         custom-pc Computer makes no warranties that the products you have purchased are compatible with any particular software or HARDWARE UNLESS INSTALLED BY US. IF IT IS NOT COMPATIBLE WE WILL SUGGEST AND INSTALL A COMPATIBLE VERSION.

·         service by a non-approved technician voids any and all warranties, expressed or implied. custom-pc Computer shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.

·         ON-SITE SERVICE INCLUDES A 5 DAY WARRANTY. DUE TO THE UNRELIABLE NATURE OF INTERNET AND HOME NETWORKS, CUSTOM-PC CANNOT GUARANTEE THAT ANY CONNECTION OR NETWORKING PROBLEMS WILL NOT OCCUR. THE EQUIPMENT WE INSTALL IS COVERED BY THE NORMAL 1 YEAR MANUFACTURE WARRANTY AND IF ANY EQUIPMENT IS DEFECTION YOU WILL RECEIVE A REPLACEMENT.

·         THERE IS NO WARRANTY ON PRINTER INK. THE INK INCLUDED WITH MOST NEW PRINTERS MUST BE RETURNED TO THE MANUFACTURE FOR REFUND OR REPLACEMENT.

·         ALL WARRANTY CLAIMS AND ISSUES MUST BE RESOLVED IN ONE OF OUR RETAIL LOCATIONS. IF A PART UNDER WARRANTY IS DEFECTIVE, YOU MUST BRING IT IN FOR A DIAGNOSTIC. IF IT IS FOUND TO BE BAD IT WILL BE REPLACED WITH THE SAME ITEM OR THE UPGRADED VERSION IF IT IS DISCONTINUED.

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LABOR RATES

·         custom-pc LABOR RATE IS $89/HOUR IN STORE AND $119/HOUR ONSITE. 1 HOUR MINIMUM FOR ONSITE SERVICE.

• DELIVERY AND SET-UP FREE WITH SYSTEM PURCHASE OVER $1999.

·         PICK-UP OR DELIVERY OF UPGRADED OR REPAIRED SYSTEM ADDITIONAL $45

·         IF REPAIR PRICE WILL EXCEED 15% OF WRITTEN ESTIMATE, OWNER WILL BE NOTIFIED BEFORE WORK IS CONTINUED.

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RETURNS

ALL RETURNS AND EXCHANGES MUST HAVE SALES RECEIPT. NO EXCEPTIONS.

·          custom-pc WILL GLADLY ACCEPT RETURNS ON ANY DEFECTIVE PARTS UNDER WARRANTY.

·          UNOPENED ITEMS CAN BE RETURNED WITH A 15% RESTOCKING FEE WITHIN 15 DAYS. NO RETURNS AFTER 15 DAYS.

·          OPENED ITEMS CAN ONLY RECEIVE STORE CREDIT. MUST INCLUDE ORIGINAL PACKAGING AND ALL PARTS / SOFTWARE.

·          NO RETURNS ON SPECIAL ORDERS, OPENED SOFTWARE, PRINTER INK, OR CD'S. NO RETURNS ON TRADE-INS, SALE OR CLOSEOUT ITEMS. LABOR & SHIPPING IS NON REFUNDABLE.

·          REFURBISHED / USED SYSTEMS AND EQUIPMENT CAN ONLY BE RETURNED FOR STORE CREDIT.

·         We can only accept returns in the same condition and packaging in which they were shipped (e.g., New Factory Sealed items must still be sealed).

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SYSTEMS

·          FOR ALL WARRANTY ISSUES EXCEPT SERVICE CONTRACTS, PARTS, SYSTEMS AND EQUIPMENT MUST BE BROUGHT INTO ONE OF OUR LOCATIONS. YOU CANNOT CALL AHEAD; YOU MUST SHOW UP WITH EQUIPMENT BEFORE YOUR WARRANTY EXPIRES. 

·          NEW SYSTEMS CARRY A  6 MONTH  HARDWARE WARRANTY. EXTENDED WARRANTY IS AVAILABLE ON MOST ITEMS.

·          LABOR IS INCLUDED.

·          NEW SYSTEMS DO NOT CARRY ANY FORM OF SOFTWARE WARRANTY. YOU CAN HAVE YOUR SOFTWARE RELOADED FOR THE LIFE OF THE WARRANTY FOR 50% OFF NORMAL RATE. (DOES NOT INCLUDE DATA BACKUP)

·          USED SYSTEMS CARRY A 60-90 DAY HARDWARE WARRANTY.

·          USED SYSTEMS DO NOT CARRY ANY FORM OF SOFTWARE WARRANTY.

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SERVICE

·       FIVE DAY WARRANTY ON ALL SOFTWARE REPAIRS. THIS INCLUDES VIRUS AND SPYWARE ISSUES. IF WITHIN FIVE DAYS YOU FEEL THAT THE VIRUS & SPYWARE PROBLEM IS NOT FIXED, YOU CAN HAVE YOUR SOFTWARE RELOADED FOR FREE. (DOES NOT INCLUDE DATA BACKUP).

·          HARDWARE REPAIRS ARE RARE, AND IF A WARRANTY IS INCLUDED, IT WILL BE NOTATED ON YOUR INVOICE.

·          ON-SITE SERVICE HAS A ONE DAY WARRANTY. YOU MUST CONTACT CUSTOM-PC THE VERY NEXT DAY FOR ANY ON-SITE WARRANTY CLAIMS. IF WE ARE CLOSED, YOU CAN LEAVE A MESSAGE.

·          YOU ARE ENCOURAGED TO TEST OUT YOUR SETUP BEFORE THE TECH LEAVES. IF THERE ARE ANY CONCERNS YOU CAN ADDRESS THEM THEN. NETWORKING SETUPS DO NOT GO BAD. IF THERE IS A PROBLEM IT IS HARDWARE RELATED. YOU MUST RETURN THE EQUIPMENT TO US FOR A REPLACEMENT IF IT IS UNDER WARRANTY.

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STORAGE

STORAGE FEE OF $10.00 PER BUSINESS DAY IF ITEM(S) ARE LEFT MORE THAN 10 DAYS AFTER REPAIR COMPLETION.

·         WE WILL HOLD MERCHANDISE FOR A PERIOD NOT TO EXCEED 25 DAYS FROM COMPLETION DATE. ANY ITEMS LEFT OVER 25 DAYS WILL BE SOLD.

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THERE ARE ALWAYS SPECIAL CASES. THIS CAN BE DISCUSSED WITH MANAGEMENT. IF ANY CASE FALLS OUTSIDE OF THIS WARRANTY POLICY, MANAGEMENTS DECISION IS FINAL.

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