CUSTOM PC | TALKSWITCH PHONE SYSTEMS | OHIO

CUSTOM PC | TALKSWITCH PHONE SYSTEMS | OHIO | CINCINNATI

PHONE SYSTEMS

"What got you here will not get you there" - unknown

TIRED OF MISSING THOSE IMPORTANT CALLS? WOULD YOU LIKE TO TAKE YOUR BUSINESS TO THE NEXT LEVEL WITH A PROFESSIONAL PHONE SYSTEM?

FEATURES	PRICING
PHONES	SYSTEMS
EXTENDED WARRANTIES	DATA SHEET

FEATURE FUNCTION BENEFITS

AUTO ATTENDANT

A recorded message that greets

callers and allows them to select the

appropriate extension or ring group.

• Make your small business seem big.

• Customers can direct themselves to the appropriate extension

without requiring assistance.

• Increase efficiency and eliminate costs by automatically

answering basic questions (hours of operation, location, etc.).

• Answer calls professionally 24 hours a day.

AUTO FAX DETECTION

Automatically routes incoming faxes

to a fax machine.

• Save money by eliminating the need for a dedicated fax line.

AUTOMATIC ROUTE SELECTION

Automatically route specific types of

calls over specific lines.

• Save money by routing long distance calls to the lines with the

best rates (e.g. your VoIP trunk rather than your traditional line).

CALL BACK/CALL BRIDGE

TalkSwitch gives you access to your

office-based long distance savings

plan from anywhere.

• Save significantly on long distance calls from remote locations.

• No roaming, hotel or other charges.

CALL CASCADE

Route calls to a series of extensions

or ring groups.

• Ensure that all your incoming calls are answered.

• Define and set your own call cascade. If you’re away from your

desk, calls can be set to ring other extensions or cell phones

before being sent to voicemail.

CALL DETAIL RECORD LOGGING

Track the calls that go through your

system with information such as call

length, line usage, wait times and all

transfers or holds that happen to a call.

• Improve efficiency by analyzing average call wait times, amount

of time you spend on the phone with your customers, total line

usage per day and more.

• Get a complete history of everything that happens to each call.

• Import your call data into a spreadsheet for simple analysis.

• Integrate with TalkSwitch Call Reporting software for easy,

sophisticated, customized reports.

CALL FORWARD

Send calls out to a different location

when you are away from the office.

• Have calls routed to where you can be reached.

• Eliminate the need for costly telephone company service.

CALL PARK

Place a caller on hold to be retrieved

anywhere at any phone in the office.

• Retrieve parked calls from any extension.

CALL QUEUE

Calls can be put into a first-in,

first-out priority queue.

• Allow employees to manage multiple inbound calls.

• Give callers the option to remain in the queue, or leave a

voicemail message.

CALL SCREENING

Tells you who’s calling. • Conveniently choose who you want to talk to and who you want

to send to voicemail even if you don’t have caller display.

AUTOMATIC HOTLINE CALLING

Automatically dial a set number when

a specific phone is picked up

• Perfect for door phones, hospitality “house” phones or courtesy

phones that call a taxi.

CALL WAITING

If another call comes in while you’re

on the phone, you are notified and

the caller ID is displayed. You can

easily toggle between calls.

• Stay connected when an incoming call is critical.

CALLER-ID-BASED

CALL ROUTING

Handle calls differently based on

where they come from.

• Ensure critical calls get instant access, and telemarketers don’t.

EASY SET-UP

Simple, standard wiring requirements

and configuration software for

trouble-free, do-it-yourself

installation and administration.

• Save time and money by performing setup and changes without

expensive technician visits or dedicated support staff.

• No experience necessary to configure, make changes, or to

move an employee from one office to another.

DIAL-BY-NAME DIRECTORY

An automated directory that allows a

caller to find extensions.

• Better utilize your resources by allowing callers to locate an

extension without requiring assistance.

INTERCOM

Inter-office phone to phone calling. • Communicate with co-workers through the phone system

without using a phone line.

MUSIC ON HOLD

Callers listen to music/advertisements

when being transferred or on hold.

• Enhance your professional image and sound like a larger

company by promoting your business while people wait.

• Ensure that your callers don’t hear “dead air” or

endless ringing.

• Advertise current promotions while people wait.

MULTILINGUAL

Choose English, French or Spanish

configuration software and prompts

for each extension and auto attendant.

• Customers and employees communicate in their language of

choice, even in multilingual offices.

PHONE FREEDOM

Works with standard analog phones

and selected IP phones.

• Save money by not having to purchase new phones.

• If a phone works in your house, it will work with our system.

• Get extended features with IP phones.

PUBLIC ANNOUNCEMENT

Make announcements to your staff or

customers through your PA system or

your TalkSwitch telephones.

• Communicate messages to all your staff and customers quickly,

easily, and professionally.

• Paging can be done from any phone connected to the system.

REMOTE EXTENSIONS AND

EXTERNAL IP EXTENSIONS

Integrates any offsite or mobile

telephone as an extension of

the system.

External IP phones function just

like local.

• Keep your staff connected by ensuring they seamlessly receive

their calls when on the road or offsite.

• One number dialing — callers can reach mobile workers or

teleworkers by calling the main office number.

• Receive, transfer and screen calls from a cell or home phone.

MODE SCHEDULING

Handle incoming calls differently at

different times, on different days of

the week or on holidays.

• Provide your customers with basic information even if you’re

closed (hours, emergency contact, etc.).

• Project a professional image.

DISTINCTIVE RING

Support for phone company distinctive

ring and assignment of different ring

patterns at extensions.

• Answer incoming calls from two numbers with different call

handling on one phone line.

• Identify different kinds of calls to extensions with distinct

ring tones.

LINE APPEARANCE

Shows which lines are busy and

which are free. Exclusively available

on TalkSwitch IP phones.

• Functions just like a key system.

• Monitor and engage lines, extensions or queues.

• Fully configurable: choose which lines will appear.

FREE SOFTWARE UPGRADES

Keeps your configuration software up

to date for free.

• Get great new features for free.

CONFERENCE CALL

Connect up to 3 parties on one call. • Save money by eliminating the need for conference call

functionality from a telephone company.

HUNT GROUP BALANCING

AND OVERFLOW

Ensure that your outgoing calls find

and use phone lines in the best way

possible for your business.

• Save money and ensure optimum access to outside lines.

TOLL RESTRICTION

Block unauthorized calls from being

placed by extensions.

• Prevent unauthorized call charges by specifying the extensions

that can make long-distance calls.

RING GROUPS

Have multiple extensions in a

specific department ring at the

same time.

• Allows any available representative to answer a call. All phones

in a group will ring. The first person to answer takes the call.

SYSTEM SPEED DIALS

Store up to 100 numbers on your

system for system-wide speed dialing.

• Fast access to critical contacts throughout the company.

REMOTE VOICEMAIL ACCESS

Password-protected access

to voicemail.

• Access your voicemail at any time, from any phone, anywhere.

REMOTE MANAGEMENT

AND CONFIGURATION

Make changes to your system

anytime from anywhere.

• Any change you can do in your office can be done just as easily

from another location.

• Increase efficiency by centralizing the management of systems

located in different offices.

• Ideal solution where IT support is external to the company.

VOICEMAIL

Built-in voice messaging. • Save money by eliminating the need for a voice message

service from a telephone company.

VOICEMAIL TO E-MAIL

Delivers notifications and even audio

files of your voicemail messages to

your e-mail inbox.

• Save time with one-click access to your messages as well as

simple storing and sorting capabilities.

• See who left a message and its length from your inbox.

• Get notifications of new voicemail even when you’re not near

your phone.

• Forward messages to people outside the phone system.

VOIP ENABLED

Ability to place phone calls over the

Internet (not available on all models).

• Save money by eliminating long distance charges from

telephone companies for branch-to-branch calls.

• Save money by optimizing usage of phone lines and broadband

Internet connections.

• Use VoIP services for inexpensive long distance calls.

Very affordable and fully expandable systems with power and features you wouldn't expect from a system costing only $2,000.

CPC240

2 INCOMING LINES

4 ANALOG EXTENSIONS

12 IP EXTENSIONS

4 SYSTEM PHONES

$2000

CPC480

4 INCOMING LINES

8 EXTENSIONS

8 SYSTEM PHONES

4 VOIP LINES

$4000

CPC480

8 INCOMING LINES

16 EXTENSIONS

8 SYSTEM PHONES

8 VOIP LINES

$6000

CPC848

16 INCOMING LINES

32 EXTENSIONS

16 SYSTEM PHONES

16 VOIP LINES

$10,000

ADD-ONS

CUSTOMIZED OH HOLD MUSIC $100

YEARLY MAINTENANCE CONTRACTS STARTING AT $299

INSTALLATION PRICES:

$99 / HR WITH SYSTEM PURCHASE

TYPICAL 2 LINE SYSTEM WITH 4 EXTENSIONS <6 HOURS..

WE WILL CUSTOM DESIGN A PHONE SYSTEM TO SUIT YOUR NEEDS. GIVE US A CALL AND TAKE YOUR BUSINESS TO THE NEXT LEVEL!

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