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Custom-PC offers residential and commercial IT support during normal business hours. We operate on a first come first serve basis.To get immediate support you can:

  1. Call any of our retail locations. Give us some detailed information about the problem and we will get you scheduled for a service call.
  2. Fill out our service request form. We will contact you  and set up a time to come out for a service visit.
  3. Have an after hours emergency? We offer after hours service for emergencies. Call any of our retail locations and leave a message in the after hours mailbox. The system will page the on-call tech and we will try to respond within 2 hours.
  4. Are you a customer with a active service agreement with us? You get priority service! Use any of the above methods and let them know you are a contract client and they will schedule you for immediate service.
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Dropped laptop

This is certianly the easisest to problem diagnose! How come you never hear about desktops being dropped?

All jokes aside, laptops are the only way to make a computer portable. With that portability comes the occasional drop or fall. In our effort to make notebooks lighter, and faster, they are built with less and less reinforcement. They cant survive too many drops or falls.

The hardest parts to replace are the plastics. It usually involves taking the whole laptop apart. The labor can get expensive on some Sony, Asus and Toshiba models.

We have great success with dropped laptops. We can replace screens, keyboards, optical drives, and if need be, the entire motherboard.

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Filed Under: Dropped laptop